Returns & Refunds

Returns & Exchanges

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you're not, you may return the item(s) within 14 days of receiving your order for a refund or exchange. Items must be unused, in original packaging, and in the same condition as received.

2. Return Process

Contact our customer support team at contact@orekscollections.com to request a Return Merchandise Authorization (RMA) number, including your order number and reason for return. Once you receive your RMA number, package the item(s) carefully and ship them back to us. The customer covers return shipping costs unless the return is due to an error on our part.

3. Refunds

Refunds are issued to the original payment method within 15 business days after we receive and verify the returned item(s). Shipping costs are non-refundable, and a restocking fee may apply in certain circumstances.

4. Exchanges

To exchange an item for a different size, color, or style, indicate your preference when requesting a return. We'll process the exchange once we receive and verify the returned item(s). Additional shipping charges may apply.

Please note: sale items are exchange-only — no refunds.

5. Damaged or Defective Items

Received a damaged or defective item? Contact us immediately with photos. We'll assess and provide replacement or refund instructions at no additional cost. We only handle damage/incorrect-item cases within 7–10 days of delivery — requests after that won't be entertained.

6. Return Exceptions

Certain items aren't eligible for return or exchange due to hygiene reasons or product-specific restrictions. These are marked non-returnable on the product page.

7. Policy Updates

We reserve the right to update this policy at any time. Changes will be communicated on our website.